Technical and Business Systems Analyst

• Matric, Bachelor’s degree in computer science, Information Technology, or a related field, with above-average academic performance being an advantage
• Certification in relevant technologies or methodologies (e.g. Systems Analysis, Business Analysis, etc.) is an advantage
• Minimum of 5 years in application support or a similar technical support role
• Minimum of 5 years’ experience with business applications such as ERP systems, CRM, POS, Payroll, Property Management systems, and/or other enterprise software solutions
• Minimum of 5 years’ experience in executing projects
• Experience with Agile project methodologies (e.g. Scrum) would be an advantage
• Minimum of 3 years’ experience in managing relational databases
• Experience working with database management systems such as Oracle, Microsoft SQL Server, MySQL, or PostgreSQL considered an advantage
• Minimum of 2 years’ experience in maintenance of integration architectures such as APIs
• Strong understanding of accounting practices and processes
• Strong technical aptitude and troubleshooting skills
• Familiarity with ITIL principles and incident management processes

• Conduct thorough analysis with the business stakeholders to gather and document system requirements, provide updates on project progress, and address any concerns, risks or issues that arise.
• Translate business requirements into technical specifications and system designs. Collaborate with developers and architects to design robust and scalable solutions.
• Work with internal and external technical resources to ensure the successful and secure implementation and maintenance of business systems.
• Conduct thorough testing and debugging to ensure system reliability and functionality.
• Provide first and second-line support for business applications, including troubleshooting issues, applying updates, and addressing user concerns.
• Continuously ensuring that systems are operating optimally and meeting business needs.
• Maintain documentation of system designs, configurations, and processes.
• Provide guidance and assistance to users to enhance their understanding and proficiency with the applications.
• Manage application configurations and settings, ensuring that they are properly maintained and aligned with business requirements.
• Coordinate with vendors and internal stakeholders to implement configuration changes as needed.
• Act as the primary point of contact for application-related incidents, managing the incident resolution process from initial reporting through to resolution and escalation when necessary.
• Support the implementation of changes to business applications, including software upgrades, patches, and enhancements.
• Coordinate with stakeholders to ensure that changes are properly tested, documented, and communicated to end-users.
• Liaise with software vendors and third-party support providers to escalate and resolve complex technical issues.
• Manage vendor relationships to ensure timely resolution of support tickets and adherence to service level agreements (SLAs).
• Stay abreast of emerging technologies and industry trends.
• Proactively identify opportunities to improve existing systems and processes and make recommendations for enhancements.

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